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Terms and Conditions

Welcome to Vexa Packaging. Your use of our website and purchase of custom boxes, bags and packaging solutions is governed by these terms and conditions. These terms are accepted by placing an order or by visiting vexapackaging.com. Please read them carefully.

Acceptance of Terms

Access to our site or placing orders through this website of Vexa Packaging constitutes agreement to be 18 years or older and legally capable of entering into a binding contract. If you don’t agree with any part of these terms, please don’t use our services.

Products and Custom Orders

Vexa Packaging takes pride in providing custom packaging solutions such as boxes, bags and packages. We are a manufacturer and we make products that you can customise:

  • All design files, dimensions and quantities must be accurate
  • All design proofs are checked before production.
  • Some of the colors of the products may differ slightly from the screen display depending on the settings of the monitor.
    Custom orders are not eligible for return if production starts except if the product is defective.

Pricing and Payment

Unless otherwise indicated, all prices are in US dollars. Vexa Packaging reserves the right to change prices as and when they see fit without notice. Payment is as follows:

  • Payment in full or part is necessary before production.
  • Major credit cards and all other payment options at checkout are accepted!
  • Bulk order discounts may apply and will be confirmed on your quotation.
  • If there is an unpaid balance, it is possible that goods will not be sent until the balance is settled.

Order Approval and Production

After you approve your design proof we start manufacturing. It’s your responsibility to read everything from texts to colors and dimensions before approval. Vexa Packaging will not be held responsible for mistakes that occur in a proof that you’ve already approved.

Intellectual Property Rights

Vexa packaging’s logos, images and text are all copyrighted property of Vexa Packaging and should not be used without permission. All content is subject to copyright and cannot be copied, reproduced or distributed without written permission. Custom artwork confirms that you own the rights to use the custom artwork and you confirm that you hold Vexa Packaging harmless from any related claims.

Order Cancellations and Refunds

Orders can be cancelled and altered for a maximum of 12 hours after placing an order. Once products have been produced, there is no guarantee of cancellation as we produce products specifically for you. Refunds are applicable only for defective, damaged or incorrect items and will be accepted upon receipt of a photo within 48 hours.

Shipping and Delivery

Vexa Packaging ships orders according to our Shipping Policy. Delivery is not guaranteed, delays may occur from the carrier and unforeseen events outside our control.

Limitation of Liability

Vexa Packaging shall not be liable for any indirect, incidental or consequential damages resulting from use of our site or products. There is no limit on the total liability for a claim to the amount paid for the individual order item in question.

User Conduct

As you use our website, you will not:

  • Provide incorrect or misleading order details
  • It is illegal to upload artwork that infringes upon third-party rights.
  • Try to compromise or attack our computer systems.
  • May not use our content in any way that is not authorized.

Governing Law

The laws of the US govern these terms and conditions. All disputes relating to your use of Vexa Packaging’s services are to be resolved in the courts of the US.

Changes to These Terms

Vexa Packaging reserves the right to modify these terms from time to time in light of changes in its business or legal needs. The new date will be announced above and will be available periodically.

Contact Vexa Packaging

Questions about these terms? Reach out to our team:

  • Email: inquiry@vexapackaging.com
  • Sales: sales@vexapackaging.com
  • Website: vexapackaging.com

By using Vexa Packaging’s website and services, you agree to these terms and conditions in full.