Vexa Packaging provides custom boxes, bags and packaging solutions throughout the US. This Shipping Policy is here to outline our processing times, delivery options, shipping fees and what you can expect after you place an order. We strive to deliver your custom packaging to you on time and safely.
All orders are subject to a quality check at our premises before shipping. Here’s what you can expect:
Vexa Packaging works collaboratively with trusted carriers to provide you with your package on time. Delivery windows are based on your location as well as shipping speed:
Items to be shipped to remote locations may take a bit longer. We can provide exact timelines at checkout depending on your address.
Shipping policy charges are based on the order’s weight, size and destination. All charges will be clearly visible before checkout and there will be no hidden charges. Sometimes we have free shipping promotions for bulk orders, look at our website for current promotions on free shipping.
When we ship your order, we will send you a confirmation email along with the tracking number so you can see where your order is. If you do not get the tracking number from us after your order has shipped for 24 hours, please get in touch with us about your order.
Vexa Packaging is currently able to ship within the US. Our distribution system is growing. So customers from outside the country should reach us directly to ascertain the availability and secure a bespoke shipment estimate.
We do our utmost to deliver on each window but there are times when things may be delayed for the following reasons:
All shipments are monitored and you will be informed in a timely fashion if there is any delay impacting your order.
Customer satisfaction is our top priority. Should you receive a damaged or missing package:
Each order is carefully packaged to reduce risks of transit damage.
Please verify your shipping address before placing your order. Vexa Packaging cannot be held liable for any delays or losses of any package if the shipping address provided is incorrect. If you have changed your address after placing your order, please notify us immediately.
Changes and cancellations must be made within 12 hours of your order. After production, changes cannot be guaranteed as custom packaging is created specially for you.
Questions about your shipment? Our team is here to help:
Vexa Packaging is dedicated to providing high-quality custom packaging on time, every time.
